If managing a sales team has become overwhelming or if you find yourself spending countless hours on sales tasks, only to see mediocre results, then it’s time to consider outsourced sales management. These companies can take care of everything from lead generation and prospecting to closing deals and customer retention.
With so many options available, choosing the right outsourced sales management company can be overwhelming. That’s why we have compiled a list of the 13 best companies in the industry that can elevate your sales performance.
| ???? Check Out These Must-Read Blogs ???? 19 Best Sales Outsourcing Companies ???? 17 Best Business Development Outsourcing Companies ⚡ 13 Best Outsourced Accounting Firms For Startups |
13 Most Credible Outsourced Sales Management Companies
Here are 13 best outsourced sales management companies:
1. Genius
Genius is a top-tier talent acquisition firm that can help you with outsourcing sales management effectively. We connect you with the top 1% of global talent, delivering A+ professionals who bring unmatched expertise and industry-specific skills.
We source talent directly from established, on-the-ground networks in the Philippines and Latin America. This gives you cost savings at 80% less than the cost of hiring US-based talent.
To provide confidence in each hire, we offer a 6-month talent guarantee. If a sales representative does not meet expectations within the first 6 months, we will replace the hire at no additional cost. Plus, our risk-free interview process means there’s no charge if you don’t find the right match.
Employees: 25
Revenue: $1M-$2M
Year Founded: 2019
Time to Hire: 2 weeks
Cost: One-time fee of 25% of candidate’s first year salary
Industry Focus:
- Sales & Marketing
- IT, Data, & Engineering
- VAs & Customer Support
Core Services Offered:
- Hiring A+ sales management team
- Free sales role job description generator & interview questions generator
- Market insights
2. JumpCrew
JumpCrew delivers outsourced sales management, providing high-performing sales teams, experienced leaders, and proven processes to help businesses acquire customers faster and with less risk. They target your Ideal Customer Profile (ICP) to build value through educational prospecting, demonstrating how your product or service solves critical problems.
With over 500 growth teams launched across various industries and products, they minimize failure risks and increase the likelihood of successful outcomes. They craft compelling sales scripts, email sequences, and marketing collateral and nurture leads through them. They generated over $5 billion in the pipeline for more than 450 companies.
Employees: 397
Revenue: $136M
Year Founded: 2016
Time to Hire: 30 days
Cost: Lacks pricing transparency
Industry Focus:
- Advertising
- Healthcare
- Social media
Core Services Offered:
- Outbound prospecting, qualification, and appointment setting
- Full-funnel sales support from the first touch to close
- Fielding inbound leads to qualify or close
3. SalesHive
SalesHive is an outsourcing sales company with multichannel campaigns to generate high-quality leads and book meetings for your sales team. With all sales development representatives (SDRs) based in the US, they ensure a professional, localized approach to outreach.
Their zero-risk, free onboarding process makes it easy to get started and quickly see results. SalesHive is trusted by over 250 B2B companies as a reliable partner for driving sales growth.
Employees: 454
Revenue: $145.9M
Year Founded: 2016
Time to Hire: 1-2 weeks
Cost:
- Starter: $6,000/mo
- Growth: $8,000/mo
- Crush: $12,500/mo
Industry Focus:
- eCommerce
- Information Technology
- Research
Core Services Offered:
- Sales Outsourcing
- Cold calling
- Email marketing
4. Sales Focus
Sales Focus provides outsourced sales management services that drive an average 37% increase in client revenue. With over 12,500 sales agents hired and trained, their proven S.O.L.D. process ensures success as they systematically study client businesses, organize recruitment and planning, launch comprehensive training initiatives, and directly manage sales performance.
Based in the United States, Sales Focus provides a flexible approach by allowing businesses to transition the sales teams developed during their engagement into in-house employees after 12 months.
Employees: 191
Revenue: $1.2B+
Year Founded: 1998
Time to Hire: 45 days
Cost: Starts at $1,950
Industry Focus:
- Energy
- Telecommunications
- Healthcare
Core Services Offered:
- Sales outsourcing
- Outside sales
- Inside sales
| ⌚ Fact Time! 92% of G2000 companies outsource their IT tasks (Source) |
5. Outsource2India
Outsource2India offers comprehensive outsourced sales management services. It has 10+ global delivery centers and an ISO-accredited infrastructure to deliver uninterrupted, secure solutions.
They serve over 18,000 satisfied customers across 167+ countries. Outsource2India’s experienced sales management team designs tailored strategies and sales models to drive performance and accountability.
Employees: 5,000+
Revenue: $44.7M
Year Founded: 1999
Time to Hire: 24 days
Cost: Starts at $8/hr
Industry Focus:
- eCommerce
- Real Estate
- Retail
Core Services Offered:
- RPO services
- BPO services
- REO Support
6. CrewBloom
CrewBloom simplifies outsourced sales management with exclusive access to a highly vetted talent pool—only 2% of applicants make the cut. With detailed candidate profiles and fast onboarding, you can start training your team in days. Plus, CrewBloom handles recruitment, compliance, and HR, with no contract commitment needed.
With over 2.5 million hours logged and clients in 22 countries, CrewBloom ensures global reach and proven expertise. A dedicated client success manager works closely with you for ongoing support and alignment with your business goals.
Employees: 180
Revenue: $20M-$50M
Year Founded: 2016
Time to Hire: 3 days
Cost: Starts at $13 per hour
Industry Focus:
- Sales
- Admin
- Finance
Core Services Offered:
- Full recruitment of sales manager
- Pre-vetted pool of sales manager candidates
- Training of sales manager
7. MyOutDesk
MyOutDesk offers highly vetted, background-checked Sales Development Representatives (SDR) and inside sales virtual assistants with extensive personality profiling to ensure top quality. Rated #1 for its services, MyOutDesk supports 7,500+ clients and has 800+ verified 5-star reviews, making it a trusted leader for outsourcing sales management.
Employees: 1,000+
Revenue: $500M-$1B
Year Founded: 2008
Time to Hire: 1-2 weeks
Cost: $1,988 per month
Industry Focus:
- eCommerce
- Finance
- Property Management
Core Services Offered:
- Inside sales
- Sales development
- Transaction coordination
8. Sales Manager Now
Sales Manager Now offers specialized outsourced sales management services for small and family-owned businesses. They deliver cost savings of 61%-73% compared to hiring a full-time sales manager. Through their innovative fractional sales management model, you can benefit from the expertise of a professional sales manager at an affordable rate.
As part of your team, Sales Manager Now integrates seamlessly with your management and sales staff, driving immediate sales improvements while building a sustainable, winning sales culture for long-term success. Their part-time sales management system combines coaching, consulting, and hands-on leadership to implement effective strategies, systems, and processes without disrupting sales activities.
Employees: 33
Revenue: $5M
Year Founded: 2006
Time to Hire:
Cost:
- 1-2 Salesperson: $3,900/mo
- 3-4 Salesperson: $4,400/mo
- 5-6 Salesperson: $4,900/mo
- 7-8 Salesperson: $5,400/mo
- 9-10 Salesperson: $5,900/mo
Industry Focus:
- Finance
- Communications
- Architecture
Core Services Offered:
- Evaluating sales performance
- Hire Sales Reps
- Sales performance management
9. Outsourced
Outsourced delivers outsourced sales management services with over a decade of experience, using ISO-certified quality systems and data security to ensure the highest standards of performance and protection.
They are based in the Philippines and provide cost-effective solutions that can save you up to 75%. With more than 90 highly skilled support staff, they give you access to the top 5% of candidates.
Employees: 795
Revenue: $500M – $1B
Year Founded: 2012
Time to Hire: 2-3 weeks
Cost: Starts at $1,500/mo
Industry Focus:
- Financial & Insurance Services
- Administration & Support
- Retail Trade & eCommerce
Core Services Offered:
- Home-based staff
- Office based teams
- Hybrid staff
10. Sourcefit
Sourcefit offers offshore sales management staffing solutions across their operations centers in the Philippines, South Africa, the Dominican Republic, and Armenia. With over 1,500 professionals supporting more than 150 clients, including startups and Fortune 500 firms, Sourcefit delivers dynamic and results-driven teams to help you scale efficiently.
As a US-managed company, they ensure seamless communication and direct access to top management throughout the outsourcing process. They are ISO 9001:2008 certified, which shows commitment to quality and continuous improvement. You can benefit from 50-70% lower cost than local markets, without compromising on talent or performance.
Employees: 1,500
Revenue: $500M – $1B
Year Founded: 2006
Time to Hire: 1-2 months
Cost: Starts at $900
Industry Focus:
- Information Technology
- Recruitment
- Marketing & Advertising
Core Services Offered:
- Staff leasing
- Project-based solutions
- Training
| ???? Now this is interesting 37% of small businesses outsource at least one part of their operations. (Source) |
11. Staff Domain
Staff Domain builds high-performing outsourced sales teams from South Africa and the Philippines. Their end-to-end services include stress-free management of HR, payroll, and compliance, saving clients up to 60% on costs.
With dedicated talent sourcing and rigorous screening processes, they ensure you recruit only the top candidates, hand-selected to meet your unique needs. Plus, if a hire doesn’t work out within the first 3 months, they’ll re-recruit for free.
Employees: 208
Revenue: $35M
Year Founded: 2018
Time to Hire: 7 days
Cost: Lacks pricing transparency.
Industry Focus:
- Recruitment
- Finance
- Marketing
Core Services Offered:
- Custom recruitment
- Onboarding
- Total management
12. HireDNA
HireDNA provides you with top-performing sales talent that has been scientifically tested and screened for skills, experience, and culture fit. With a success-based model, you only pay when you hire. They give you access to the top 10% of vetted sales professionals on demand—backed by comprehensive, data-driven candidate profiles for smarter hiring.
Employees: 3
Revenue: $500,000-$1M
Year Founded: 2018
Time to Hire: 3-4 weeks
Cost: Starts at $10,000 per project
Industry Focus:
- SaaS Sales
- Sales Leadership
- Account Management
Core Services Offered:
- Contingent search
- Subscription recruiting
- Sale recruitment solutions
13. KLA Group
KLA Group focuses on outsourced sales management services to elevate sales team performance through a mix of accountability, coaching, and strategic insights. They assist in optimizing your CRM for visibility into activities, forecasts, and sales. They also provide weekly coaching sessions with your sales reps for consistency and motivation.
With over 3 decades of experience, KLA Group has trained sales professionals in 47+ countries. They combine B2B sales training with lead generation and business growth strategies. Their commitment to growth is evident in their own sales team’s achievements, currently exceeding growth projections by 50%.
Employees: 33
Revenue: $1M – 8M
Year Founded: 1995
Time to Hire: 1-2 weeks
Cost: Lacks pricing transparency.
Industry Focus:
- IT Managed Service Providers
- Sales Consultants
- B2B Companie
Core Services Offered:
- Sales hiring coaching
- Outsourced sales management
- Sales assessment
When Should You Outsource Your Sales Management?
Here’s when turning to outsourced sales management can make a real difference:
A. When Expanding Into New Markets
If your business is growing into unfamiliar territories, an outsourced team can provide local expertise and resources.
B. When Facing High Turnover In Sales Roles
Outsourcing reduces the hiring and training burden. It brings stability and consistency to your sales process.
C. When Your Team Lacks Specific Sales Expertise
Specialized skills in B2B, lead generation, or closing deals can be quickly filled by outsourcing professionals with the right experience.
D. When You Need To Scale Your Sales Operations Fast
Outsourcing provides rapid expansion without the delays or costs of building a full in-house team.
E. When You Want To Control Costs
Outsourcing avoids overhead costs like benefits and training. This makes it a cost-effective choice for growth-focused businesses.
F. When Sales Management Distracts From Core Activities
An outsourced team can handle the demands of sales management while you focus on product development, strategy, or customer service.
G. When You Require Data-Driven Strategies
Outsourcing firms use advanced analytics and reporting which provides insights to help refine and optimize your sales efforts.
H. When Consistent Sales Performance Is A Priority
An outsourced sales team can bring a structured, reliable approach to hitting targets and maintaining sales momentum.
How To Make The Most Out Of Outsourced Sales Management Services
Here’s what you can do to get the best result from your outsourced sales management services:
I. Develop A Custom Sales Strategy Tailored To Your Business Goals
A custom sales strategy aligns your outsourced team with your objectives, target audience, and market challenges. A tailored approach maximizes effectiveness, keeps your brand messaging consistent, and helps achieve specific outcomes that generic strategies may miss.
Here’s how to develop a custom sales strategy:
- Clearly define your objectives and know your ideal customer profile. Share examples of past campaigns or initiatives that worked well for context.
- Set measurable KPIs that align with your goals, like conversion rates or lead response times. For example, set targets for monthly new leads, sales conversion rates, or average deal size.
- Maintain open communication to provide insights into your brand values, messaging, and customer pain points. Schedule regular check-in meetings—weekly or biweekly—to discuss progress, address questions, and provide updates on your business.
- Encourage the outsourced team to conduct research specific to your industry and competitors. Ask them to analyze your competitors and gather data on industry trends.
II. Build & Manage A Pipeline Of Qualified Leads
A pipeline of qualified leads maintains a steady flow of potential customers who are genuinely interested in your offers. A well-managed pipeline helps the outsourced team focus on high-value prospects.
This improves conversion rates and maximizes your return on investment. Additionally, a consistent lead pipeline provides better forecasting, planning, and resource allocation to help your business scale more efficiently and predictably.
Here are ways to create and manage a pipeline of qualified leads:
- Identify and prioritize channels where your ideal customers are most active like LinkedIn, industry events, or niche forums. Equip the outsourced team with guidelines and resources for these channels to attract leads more effectively.
- Develop a lead scoring system that ranks prospects based on engagement level, fit, and likelihood to convert. Use software like HubSpot or Salesforce to automate lead scoring to focus efforts on the most promising leads.
- Establish follow-ups and personalized communications for the outsourced team to nurture leads like automated emails, phone calls, or LinkedIn messages. Provide scripts or templates that reflect your brand voice and value proposition to keep leads engaged.
- Schedule regular pipeline reviews with the outsourced team to monitor lead quality, progression through the funnel, and conversion rates. Use these insights to refine lead generation tactics, qualification criteria, or outreach strategies.
III. Set Up & Manage Your CRM To Track Sales Progress
A CRM system centralizes all sales data to track interactions, follow-ups, and deal progress in real time. This ensures that the outsourced team has a clear view of each lead’s journey helps them prioritize high-value activities and maintains consistency in communication.
With this transparency, you can monitor performance, make data-driven decisions, and keep the outsourced team accountable for more predictable and efficient sales outcomes.
Here are CRM systems you can set up for your outsourced sales management:
- Salesforce: Customizable CRM with strong reporting tools and integrations. Outsourced teams can track leads, set reminders for follow-ups, and view deal stages.
- HubSpot CRM: A user-friendly, scalable CRM with features like lead tracking, automated email follow-ups, and customizable pipelines. Its intuitive interface helps outsourced teams stay organized and track sales activities with minimal setup.
- Zoho CRM: Offers a range of tools, including AI-driven insights and workflow automation. It helps track lead behavior, segment contacts, and streamline sales tasks.
- Pipedrive: Pipedrive is a visually intuitive CRM focused on pipeline management. Its drag-and-drop interface lets outsourced teams track deals easily, monitor progress in real time, and set up automated workflows to reduce manual tasks.
- Freshsales: Offers lead scoring, activity tracking, and built-in phone and email. It provides detailed insights into lead engagement to focus on high-potential prospects and close deals faster.
IV. Train Your In-House Team On Proven Sales Techniques
When you equip your in-house staff with the right sales skills, you create a seamless customer experience, improve collaboration with the outsourced team, and build a strong foundation for long-term sales success.
Also, a well-trained in-house team can better support the outsourced team, provide valuable feedback, and step in when needed. This maximizes the overall effectiveness of your sales operations.
Here’s how you can do it:
- Familiarize your in-house team with each stage of the sales funnel, from lead generation to closing. Walk through each step of the process and provide examples. Use visuals like flowcharts to map the sales journey and outline key responsibilities.
- Conduct role-playing exercises that simulate real sales conversations. Focus on active listening, building rapport, and articulating value propositions clearly.
- Set SMART goals (Specific, Measurable, Achievable, Relevant, Time-bound) and track them in a shared dashboard. Review progress weekly or monthly to reinforce achievements and adjust as necessary.
- Train your team to ask insightful questions that uncover customer pain points and needs. Practice using a consultative approach, where solutions are tailored based on the customer’s unique challenges.
- Teach qualification methods like BANT (Budget, Authority, Need, Timeline) or CHAMP (Challenges, Authority, Money, Prioritization). Provide real-world examples to help the team identify high-value leads.
| ???? Did You Know? 57% of companies outsource their sales functions to reduce costs. (Source) |
V. Streamline Your Sales Process To Close Deals Faster
A clear, well-organized process lets your outsourced professionals quickly understand your workflow, focus on high-impact tasks, and move leads through the sales funnel without unnecessary back-and-forth. This provides faster deal closures, improved customer experience, and better alignment between internal and external teams.
Here are ways to streamline your sales process:
- Use a clear visual tool like Trello or HubSpot’s pipeline feature to map every stage. This way, your outsourced team sees exactly where each lead stands and which actions to take next.
- Implement a scoring method (e.g., based on engagement, company size, or budget) so your team instantly knows which leads are worth prioritizing, focusing efforts on closing high-value deals first.
- Set up automated but personalized follow-ups at specific intervals, like 3, 7, and 14 days after initial contact. This keeps leads engaged without manual effort.
- Provide your outsourced team with playbooks for common scenarios (e.g., objections, upsells, or common questions) to ensure they respond quickly and consistently, avoiding delays.
- For smaller deals, reduce the number of required approvals. Allow your outsourced team to close these faster without waiting on multiple sign-offs, speeding up the process.
VI. Provide Detailed Reports On Sales Performance & Results
Detailed reports on sales performance and results creates transparency, accountability, and data-driven decision-making. Regular reporting helps you monitor the outsourced team’s progress, measure KPIs, and identify areas for improvement.
Here’s a template for the report on sales performance and results:
| Report Title: Sales Performance & Results Report Prepared by: [Your Name or Team] Date: [Report Date] Reporting Period: [Start Date] to [End Date] 1. Executive Summary – Overview of key performance highlights, challenges, and next steps. – Example: “This report covers our sales performance for [time period], highlighting a [X%] increase in lead conversion rate and identifying key challenges in [specific area].” 2. Sales KPIs – Lead Conversion Rate: [Percentage] – Average Deal Size: [Currency Amount] – Sales Cycle Length: [Days] – Revenue Generated: [Currency Amount] – New Customers Acquired: [Number] 3. Lead and Pipeline Metrics – Total Leads Generated: [Number] – Qualified Leads: [Number] – Deals in Each Pipeline Stage: [List stages and corresponding number of deals] – Pipeline Value: [Total potential revenue in pipeline] 4. Sales Activities Overview – Number of Calls/Emails/Meetings Conducted: [Number] – Follow-up Actions Taken: [Number of follow-ups, reminders sent, etc.] – Average Response Time: [Time, e.g., within 24 hours] 5. Performance by Sales Representative/Team – Top Performer(s): [Name(s) and metrics, such as revenue closed or conversion rate] – Individual KPI Breakdown: Include conversion rates, deals closed, or any relevant KPIs for each team member. 6. Customer Insights – Top Industries/Segments: [List of industries or customer types that performed well] – Customer Pain Points Addressed: [Summary of customer feedback and main pain points identified] 7. Challenges & Areas for Improvement – Overview of major challenges (e.g., long sales cycle, low lead quality). – Recommendations for improvement: Specific actions to address each challenge. 8. Action Items & Next Steps – Immediate Actions: [List short-term actions to be taken by in-house and outsourced teams] – Long-term Strategic Adjustments: [Overview of any proposed strategic changes or initiatives] – Target Goals for Next Period: Define goals based on insights from this report (e.g., improve conversion rate by X%). 9. Appendices – Detailed KPI Charts: [Include visual charts for KPIs, pipeline stages, etc.] – Customer Feedback Summary: [Summary of any survey or feedback data] – Additional Data: Any other supporting data or metrics relevant to the report. |
VII. Access Experienced Sales Managers Without Hiring Full-Time Staff
With outsourced sales management, you can quickly tap into specialized skills, industry knowledge, and proven strategies without the need for onboarding, training, or providing benefits. This flexibility lets you scale resources up or down based on your needs and focus on core operations.
VIII. Offer Insights On Customer Behavior To Adjust Your Approach
When the outsourced sales management team understands patterns like purchasing triggers, pain points, and engagement preferences, they can build their strategies to resonate better with your target audience. This creates more personalized interactions, higher conversion rates, and improved customer satisfaction.
Here are the customer insights you can share with your outsourced sales team:
IX. Adjust The Level Of Service Based On Your Business Growth
During periods of rapid growth, you can increase support to capture new opportunities without the delay and costs of hiring in-house. In slower periods, you can scale back to optimize your expenses and resources.
This adaptability ensures that your sales management remains aligned with your current objectives, maximizes efficiency, and keeps your costs proportional to your business needs, making it a sustainable and strategic approach.
Here’s how to do it:
- Work with your outsourced provider to develop a modular service plan. As you grow, you can add or remove specific services (like lead nurturing, CRM management, or analytics) instead of switching to a whole new plan.
- Define clear growth triggers (like hitting certain revenue or lead targets) that automatically increase service levels when you reach them.
- Schedule monthly check-ins with your outsourced team to review performance and shifting needs.
- For businesses in early or uncertain growth stages, consider a pay-per-lead model where costs adjust based on lead volume.
- As your business expands, test new sales services on a trial basis. For example, run a 3-month pilot of advanced analytics or dedicated account management to see the impact before committing long-term.
X. Communicate Regularly To Keep You Updated On Progress & Challenges
Consistent updates is a way to check your team’s activities. You can assess performance against goals, address any issues promptly, and align strategies. This open communication keeps both in-house and outsourced teams synchronized to maximize effectiveness.
Here are communication tools you can use:
- Zoom: Reliable for scheduled meetings, webinars, and screen sharing.
- Microsoft Teams: Integrates with Office 365 for seamless collaboration and meetings.
- Google Meet: Simple video calls, especially useful if your team uses Google Workspace.
- Asana: Ideal for tracking tasks, setting deadlines, and visualizing workflows.
- Trello: Easy-to-use boards for managing projects and to-do lists.
- Monday.com: Customizable project management tool with various views and automation options.
- Slack: Real-time messaging with channels for organized communication.
- WhatsApp Business: Quick and familiar option for messaging, useful for informal updates.
How To Choose The Right Outsourced Sales Management Provider
Follow these guidelines to choose the best outsourced sales management partner for your business:
i. Assess Their Industry Experience
Choose a provider with experience in your industry to make sure they understand your target market and sales challenges. Look for case studies or client testimonials from similar businesses. Ask about their knowledge of industry-specific regulations or trends.
ii. Evaluate Their Sales Team’s Qualifications
A qualified sales team will bring expertise and proven techniques that drive results. Check if they have certifications or training in sales methodologies. Ask about team members’ backgrounds, including years of experience and relevant skills.
iii. Ensure Alignment With Your Business Goals
The provider’s strategy should align with your objectives for seamless integration and growth. Discuss your goals in detail and ask for examples of how they would support them. Confirm their ability to scale or adapt as your business needs change.
iv. Examine Their Technology & CRM tools
Advanced tools enable efficient lead tracking, data analytics, and real-time reporting. Ask about CRM compatibility and data sharing. Make sure they use tools for transparency and accessibility for both teams.
v. Inquire About Their Communication Practices
Consistent updates and responsiveness keep everyone informed, aligned, and adaptable to any changes or challenges. Ask about their preferred communication channels and meeting frequency. Look for a team that values openness and provides regular performance reports.
vi. Review Their Performance Metrics & Accountability
Understand how they measure success and keep the team accountable. Ask about specific KPIs they track like conversion rates or sales cycle length. Confirm their process for addressing underperformance or adjusting strategies.
vii. Consider Their Flexibility & Contract Terms
Flexible terms let you adjust or end the partnership as your needs evolve. Look for providers offering customizable service levels or contract options. Review their termination policies, ensuring minimal disruption to your business.
5 Potential Challenges & How to Overcome Them
Here are 5 common challenges in outsourcing sales management, along with tips to help you overcome them:
a. Misalignment With Business Goals
The external team may not fully understand your company’s objectives, values, or target market. Without a shared vision, the outsourced team might focus on metrics or strategies that don’t directly support your specific growth goals, which causes wasted resources and missed opportunities.
Here’s how to ensure this:
- Develop a short document outlining your top 3 business goals, key customer profiles, and your unique value propositions. Share this with the outsourced team.
- Host quarterly workshops with the outsourced team where you dive deep into updated goals, new product lines, or shifts in target demographics.
- Develop a scorecard that ties daily tasks to your business objectives. For example, if customer lifetime value is a key goal, the scorecard might track repeat sales and upsell rates.
- Organize sessions where the outsourced team meets with your customer success or support teams to better understand your audience.
- Integrate a live dashboard (using tools like Databox or Klipfolio) that shows progress on business-aligned KPIs.
b. Lack Of Transparency
Without direct monitoring of the outsourced team’s progress and overall performance, it becomes difficult to gauge whether the team meets targets, follows your company’s standards, or faces obstacles that need addressing.
Here are ways to improve visibility into the outsourced team’s performance:
- Ask the team to send a short email each day summarizing completed tasks, key wins, and any blockers.
- Have the team create a bi-weekly “Wins and Warnings” report that highlights recent successes, potential risks, and areas needing attention.
- For important client calls or demos, request screen recordings (with permission) so you can review the team’s approach and offer feedback.
- Ask for a weekly KPI update with brief notes explaining any unusual trends, so you get insight into both numbers and context.
- Once a month, have the team present their progress to you and any stakeholders, walking through key metrics and providing a space for questions and feedback.
c. Communication Gaps
Different time zones and communication styles create misunderstandings, delays, and misalignment between in-house and outsourced teams. Without regular and clear communication, important details can be missed, and the outsourced team may lack crucial insights into your business’s current priorities.
Here’s how to fill communication gaps:
- Schedule weekly or biweekly meetings at a time that works across time zones to discuss progress, address questions, and review priorities.
- Implement tools like Slack, Microsoft Teams, or Zoom to facilitate quick and clear communication.
- Define guidelines for response times, preferred channels for different types of communication (urgent issues vs. general updates), and escalation processes.
- Create a shared document that outlines goals, milestones, and deadlines, and update it regularly. This roadmap keeps the outsourced team informed of priorities and any strategic changes.
- Designate a team member from both sides to manage communication and address any issues directly.
d. Quality Control Issues
The outsourced team may not initially meet your standards for customer interactions or closing deals. Without direct oversight, it can be difficult to ensure consistency in how leads are handled and that the team accurately represents your brand. These inconsistencies can harm customer experience and reduce sales effectiveness.
Here’s how to fix it:
- Define specific quality standards for customer interactions, sales processes, and brand representation. Share these benchmarks with the outsourced team so they understand your expectations from the start.
- Offer training sessions, scripts, and guidelines that reflect your brand voice and customer service standards.
- Conduct monthly or quarterly performance reviews that focus on key metrics like conversion rates and customer feedback.
- Listen to recorded calls or observe real-time interactions, then provide feedback on areas of improvement.
- Develop a checklist for the team to follow in each customer interaction that covers elements like tone, accuracy, and follow-up steps.
e. Resistance To Change From In-House Team
Your internal team may feel hesitant or resistant to work with an outsourced team. They may feel uncertain about how the outsourced team will impact their roles, responsibilities, or job security.
Without in-house support, the outsourced team may struggle to access information or align with internal processes, limiting their effectiveness.
To help your in-house team adjust with your outsourced team, you can:
- Explain how the outsourced team will support growth and relieve workload, where the in-house team can focus on core responsibilities.
- Outline specific tasks and areas of ownership for both the in-house and outsourced teams. This clarity prevents overlap and helps each team understand their unique contributions.
- Encourage regular meetings and joint discussions to build teamwork between teams. Create opportunities for knowledge-sharing and problem-solving that promote a sense of partnership.
- Be transparent about job security and role stability. Reassure employees that the outsourced team complements their efforts rather than replaces them.
Top Sales Management Outsourcing Destinations
If you want to stay ahead of the curve and attract top sales talent, consider outsourcing to these countries:
If you are looking to hire with the highest cost savings, consider outsourcing in India and the Philippines. The hourly rates of these countries are significantly lower than the US:
| Country | Average Hourly Rates (USD) | Percentage of US Compensation |
| US ???????? | $39.03 | 100% |
| The Philippines ???????? | $2.06 | 5% |
| India ???????? | $1.46 | 4% |
Conclusion
So you made it to the end of our list of the 13 best outsourced sales management companies. Now it’s time to make a decision that could supercharge your sales team. But remember, choosing the right partner is crucial. Don’t settle for mediocre or just pick the first one that looks shiny. Take your time and do your research to find a company that suits you best.
Genius is here to help you build a top-tier sales team. With a dedicated sourcing network in the Philippines and Latin America, we connect you with high-quality, vetted candidates who fit your business. Take advantage of our risk-free interview process—if you don’t hire, you don’t pay. Start today and let’s work together to unlock your business’s full potential.
FAQs
What is inside sales outsourcing?
Inside sales outsourcing involves hiring an external team to handle sales remotely, focusing on tasks like lead generation, customer engagement, and closing deals through phone or digital channels.
What is an outsourced sales agency?
An outsourced sales agency provides specialized sales services for businesses, including lead generation, sales strategy, and closing deals. These agencies help companies achieve growth without managing an internal sales team.
What are the 4 types of outsourcing?
The 4 main types of outsourcing are professional outsourcing, IT outsourcing, manufacturing outsourcing, and process-specific outsourcing. Each type focuses on transferring specific tasks or functions to external providers to reduce costs, access expertise, or enhance efficiency.
What is the top sales outsourcing country?
India is considered the top sales outsourcing country, known for its skilled workforce, competitive pricing, and strong capabilities. The country’s large talent pool and proficiency in English make it a preferred destination for many businesses.
