Executive Assistant Training Guide: Courses + Certification

executive assistant training
Table of Contents
Table of Contents

Being an executive assistant is more than just a job; it’s a strategic partnership. You have to handle your executive’s demanding schedule and anticipate their needs before they even ask. However, ongoing executive assistant training is essential to succeed in this role.

But how do you find the top courses to become the absolute best assistant you can be? This guide is here to help. We will break down the different courses available and give you all the information you need to become an exceptional EA.

What An Employer Expects From An Executive Assistant

Before we get into the full guide, let’s look at the key responsibilities employers expect from an executive assistant. These are all the essential skills you need to develop to grow in this role and meet your executive’s expectations.

LevelCore ResponsibilitiesCore Skills for Each Responsibility
Beginner EAManaging daily calendars and schedulingTime management, Microsoft Office proficiency, Google Workspace Proficiency
Handling phone calls and basic correspondenceCommunication skills, Customer service training
Assisting with file management and organizationOrganizational skills, Data management software
Mid-Level EACoordinating travel arrangementsAdvanced organizational skills, Travel planning software
Assisting in event planning and executionEvent management courses, Interpersonal skills
Preparing reports and presentationsAdvanced Excel training, Presentation skills
Senior EAOverseeing strategic projects and initiativesProject management training, Leadership development
Managing internal and external communicationAdvanced communication skills, Conflict resolution training
Acting as a liaison between top executives and other stakeholdersDiplomacy, Relationship management

General Executive Assistant Training Course

Now let’s explore 5 top-rated courses that will equip you with the essential skills you need to grow as an executive assistant.

1. Assistant Essentials Online Course

executive assistant training - Assistant essentials online course

This beginner online course from Practically Perfect PA is a comprehensive introduction to the essential skills you will need as a new Executive Assistant. You will learn crucial basics – effective communication, time management, and calendar organization – which will help you manage daily responsibilities efficiently. 

The course also covers fundamental techniques to handle meetings and travel arrangements, so you can efficiently support executives and build a productive partnership with them.

What the Course Includes:

  • Module workbooks
  • Video-based lectures 
  • Copy-and-paste swipe files, checklists, resources & templates
  • Questionnaires and surveys you can work through with your Executive
  • Completion certificate

Instructor: Nicky Christmas, Founder & Editor. Trained EAs for 10 years, with over 50,000 students from 80+ countries.

Duration: 8:30 hours for videos (self-paced)

Cost: Starts at $312

2. The Executive Assistant Role Working for Chairman & CEOs

executive assistant training - The Executive Assistant Role Working for Chairman & CEOs

This comprehensive program on Udemy is designed for seasoned office professionals aiming to excel at the highest levels of executive support. You’ll explore the detailed roles of C-Suite Executive Assistants and learn the skills needed to support top executives like CEOs, Chairmen, and Vice Presidents.

You’ll improve your business skills, sharpen your time management, and learn to handle project risks. This course will build your confidence and make you a key partner to your executive.

What the Course Includes:

  • Video-based lectures to take at your own pace
  • In-depth modules for C-level executive assistants
  • Business etiquette case studies
  • Questionnaires
  • Completion certificate

Instructor: Rosemary Parr, veteran executive assistant and founder of the Global PA Association.

Duration: 3 hours and 22 minutes of videos (self-paced)

Cost: $11.99

3. Executive Assistant Mastery Course

executive assistant training - Executive Assistant Mastery Course

For executive assistants looking to elevate their skills, the Executive Assistant Mastery Course on Udemy is a top recommendation.

This course is crafted from over 10 years of experience in Fortune 500 companies. It provides essential training in effective communication, time management, and organizational skills. The course combines practical lessons with real-world insights so you can immediately apply what you learn.

Whether you’re new to the field or an experienced assistant seeking to refine your abilities, this course offers valuable, practical learning to help you grow.

What the Course Includes:

  • Mastering time management and organizational skills
  • Effective communication and interpersonal techniques
  • Project and event management skills
  • Upholding confidentiality and ethical standards
  • Advanced use of office software tools

Instructor: Evgenia Zaytseva, who has 10+ years of experience as an executive assistant at leading Fortune 500 companies. Currently the Technology Sales Manager at Oracle.

Duration: 1 hour and 31 minutes (self-paced)

Cost: $11.99

4. Professional Executive Assistant Course

executive assistant training - Professional Executive Assistant Course

This course from the Executive Assistants Institute is designed to give aspiring EAs like you the skills and knowledge to succeed in your role. 

It’s a comprehensive curriculum that covers everything from foundational responsibilities to advanced administrative tasks. It will help you master communication, time management, organizational skills, and much more. 

With hands-on learning and practical exercises, this course will prepare you for a successful career as an executive assistant – improving your chances of becoming a valued and trusted member of any executive team.

What the Course Includes:

  • Video-based learning
  • Advanced strategies
  • Management and organization techniques
  • Certification upon completion

Instructor: Executive Assistants Institute

Duration: 20 hours over 6-8 weeks

Cost: $247 upfront price or $42 monthly

5. Advanced Certificate for the Executive Assistant

executive assistant training - Advanced Certificate for the Executive Assistant

This high-level training program from Executive Support Training transforms executive assistants into strategic business partners. It offers both a live online version and an in-person version.

Over 5 intensive days, you’ll learn all about the essential business acumen, leadership skills, and strategic thinking techniques – specially created to enhance your role’s impact in the organization.

What the Course Includes:

  • Live online workshops
  • Interactive exercises and group work
  • Video case presentations
  • Networking opportunities
  • Certification upon completion

Instructor: Various world-renowned trainers and accomplished business leaders like founder Richard Arnott, the director of UK-based BMTG, and Jeff Lockhart, an international training consultant.

Duration: 7 live classes in 5 days (30-35 hours)

Cost: $2,339

Executive Assistant Training Course (by Skill)

Now let’s explore specific skills-based training courses that will help you thrive in your role as an executive assistant.

Time Management Courses

1. Work Smarter, Not Harder: Time Management for Personal & Professional Productivity

executive assistant training - Work Smarter, Not Harder

Work Smarter, Not Harder is a beginner-level online course that teaches practical skills for setting priorities and scheduling to help you manage daily tasks efficiently.

You will learn how to set clear goals, spot and fix bad habits that waste time, and use productivity tools. You will also learn how to delegate tasks better and say “No” when needed so you can keep your workload manageable.

Platform: Coursera

What the Course Includes: 

  • Videos
  • Readings
  • Quizzes
  • Discussion prompts
  • Career certificate 

Instructor: Margaret Meloni, MBA, PMP. Instructor in the Irvine Division of Continuing Education, University of California.

Duration: Scheduled modules spread into 4 weeks. 1-4 hours/week.

Cost: Free with a Coursera Plus subscription

2. Time Management Fundamentals

executive assistant training - Time Management Fundamentals

This fundamentals course on LinkedIn Learning is ideal for executive assistants looking to maximize their output and take control of their schedule.

The course introduces you to essential time management principles like the 80 percent rule, identifying and protecting your “Einstein window,” and effective communication of availability. By the end of this course, you’ll have a solid framework for managing your time effectively, reducing stress, and improving your work-life balance as an executive assistant. 

Platform: LinkedIn Learning

What the Course Includes: 

  • Practical time management strategies
  • Interactive exercises and group work
  • Case studies and real-world examples
  • Certification upon completion
  • Downloadable templates and tools

Instructor: Dave Crenshaw, renowned business coach and best-selling author.

Duration: 1 hour and 47 minutes (self-paced)

Cost: Free with a LinkedIn Learning subscription ($29.99 monthly or $19.99/month billed annually)

Google Workspace Proficiency

1. Google Workspace Applied Digital Skills

executive assistant training - Google Workspace Applied Digital Skills

Applied Digital Skills is Google’s free training program that supports both teachers who want to educate their students and self-learners who want to master Google’s entire suite of tools for any purpose.

This course will teach you how to use key applications like Google Docs, Sheets, Slides, and Drive. With it, you can streamline workflows, collaborate properly with team members, and boost your overall productivity and efficiency – skills you need to succeed in your role as an executive assistant.

Platform: Google

What the Course Includes: 

  • Interactive lessons on Google Workspace tools
  • Practical exercises and real-world applications
  • Downloadable templates and resources
  • Access to additional support materials
  • Certificate of completion

Instructor: Professional Google trainers and engineers

Duration: 10 hours (self-paced)

Cost: Free

2. Google Professional Workspace Administrator Professional Certificate

executive assistant training - Google Professional Workspace Administrator Professional Certificate

This course on Coursera is a professional program created for people who want to master Google Workspace (formerly G Suite) and have the certification to back it up.

The course will teach you everything from setting up user accounts and configuring security measures to managing mobile devices and using advanced administrative tools. While anyone can benefit from these skills, they will especially come in handy if you want to become an executive assistant in the IT industry. 

Platform: Coursera

What the Course Includes: 

  • Comprehensive modules
  • Hands-on labs and practical exercises
  • Downloadable resources and templates
  • Professional certificate upon completion
  • Access to a community of learners and experts

Instructor: Expert instructors from Google Cloud

Duration: 18 hours of modules (self-paced)

Cost: Free with a Coursera Plus subscription

Microsoft Office Proficiency Courses

1. Microsoft 365 Fundamentals Specialization

executive assistant training - Microsoft 365 Fundamentals Specialization

The comprehensive course on Coursera is an essential program for executive assistants who want to enhance their proficiency with Microsoft 365 tools. 

This course will teach you about productivity applications like Word, Excel, Teams, and OneDrive. These programs are important for managing executive schedules, communications, and data. With this course, you can optimize day-to-day operations and support executives effectively.

Platform: Coursera

What the Course Includes: 

  • In-depth modules on Microsoft 365 tools
  • Hands-on projects and practical exercises
  • Downloadable templates and resources
  • Professional certificate upon completion
  • Interactive quizzes and assessments

Instructor: Microsoft-certified trainers

Duration: 59 hours of modules (self-paced)

Cost: Free with a Coursera Plus subscription

2. Introduction to Microsoft Excel

executive assistant training - Introduction to Microsoft Excel

Excel is one of the hardest programs to master on Microsoft’s suite of tools and this foundational course on Coursera makes it a lot easier.

With this short course, you can enhance your data management and analysis skills for your executive assistant career. It covers essential functions of the program like creating and formatting spreadsheets, using basic formulas, and generating charts.

You can expect to be proficient at organizing data, performing calculations, and visualizing information after completing this course.

Platform: Coursera

What the Course Includes: 

  • Modules on Excel basics
  • Interactive quizzes and assessments
  • Hands-on exercises
  • Downloadable resources
  • Certificate of completion

Instructor: Summer Scags, who has 20+ years of experience in marketing

Duration: 1.5 hours of modules (self-paced)

Cost: Free with a Coursera Plus subscription

Communication Skills Courses

1. Communicating with Confidence

executive assistant training - Communicating with Confidence

Communication is highly important for an executive assistant since they’re in charge of managing schedules and relaying information for smooth operations.

This course on LinkedIn Learning covers key techniques for improving verbal and non-verbal communication. It will help you articulate ideas clearly, manage public speaking anxiety, and engage confidently with others.

With this course, you’ll gain practical strategies to assert yourself in the professional world and interact effectively with executives, colleagues, and clients.

Platform: LinkedIn Learning

What the Course Includes: 

  • Video lessons
  • Downloadable content
  • Exercises to build public speaking confidence
  • Interactive quizzes
  • Certification upon course completion

Instructor: Vinh Giang, a professional speaking coach

Duration: 1 hour and 13 minutes (self-paced)

Cost: Free with a LinkedIn Learning subscription

2. Improving Communication Skills

executive assistant training - Improving Communication Skills

Offered by the University of Pennsylvania, this course looks into key aspects of communication, including persuasive techniques, active listening, and impactful presentation skills. It also teaches you how to create clear and compelling messages, handle difficult conversations, and build stronger professional relationships.

These skills are indispensable for an executive assistant since they let you support your executive more effectively and interact properly with colleagues and clients.

Platform: Coursera

What the Course Includes: 

  • Modules on persuasion and active listening
  • Practical exercises for real-world application
  • Downloadable resources and templates
  • Interactive quizzes and assessments
  • Certificate upon completion

Instructor: Maurice Schweitzer, a best-selling author and award-winning professor

Duration: 9 hours of modules (self-paced)

Cost: Free

Customer Service Training Courses

1. Customer Service Fundamentals

executive assistant training - Customer Service Fundamentals

This fundamentals course on Coursera is a great option for executive assistants who want to improve their skills in customer service.

The course teaches you essential customer service skills like effective communication, problem-solving, and maintaining a positive attitude in difficult situations. You’ll also learn how to build strong relationships with clients and co-workers alike and how to deliver exceptional service at all times.

Platform: Coursera

What the Course Includes: 

  • Principles of effective customer service
  • Real-world scenarios and practical exercises
  • Downloadable templates and resources
  • Certificate upon completion
  • Interactive quizzes and assessments

Instructor: Keith Gibson, who has 40 years of customer service experience

Duration: 23 hours (self-paced)

Cost: Free

2. Customer Service Success: Take Your Skills to the Next Level

executive assistant training - Customer Service Success

If you want an in-depth course that can help you elevate your customer service skills, this is a great choice for you.

This course on Udemy covers the core aspects of effective customer service, like clear communication, problem-solving, and maintaining a positive demeanor. It teaches how to manage difficult situations, build strong client relationships, and provide exceptional service.

Platform: Udemy

What the Course Includes: 

  • Core principles of customer service
  • Real-world scenarios and practical exercises
  • Downloadable templates and resources
  • Certificate of completion
  • Interactive quizzes and assessments

Instructor: Viktoriya Kurganska, an instructor with an average rating of 4.5 from over 12,000 reviews

Duration: 8h 43m (self-paced)

Cost: $11.99

Organizational Skills Courses

1. Complete Organization Masterclass: Organize and Declutter

executive assistant training - Complete Organization Masterclass

This comprehensive course on Udemy offers comprehensive strategies that can improve your organizational skills. While not specifically for executive assistants or project management, the techniques and methods taught can be applied effectively in any professional setting. 

Through this course’s lessons on decluttering, you’ll learn about time management and creating efficient workflows, which are vital for maintaining a productive work environment. With this, you’ll manage your tasks more efficiently and create systems that enhance productivity and reduce stress in your workplace.

Platform: Udemy

What the Course Includes: 

  • Detailed modules on organizing and decluttering
  • Practical exercises and real-world applications
  • Downloadable templates and checklists
  • Interactive quizzes to test your knowledge
  • Certificate of completion

Instructor: TJ Walker, an expert instructor and renowned author

Duration: 12 hours and 40 minutes

Cost: $11.99

2. Project Planning: Putting It All Together

executive assistant training - Project Planning

Google’s beginner course on Coursera equips you with all the essential project planning skills. 

It can help executive assistants manage projects better, with key concepts like setting project goals, defining scope, and creating detailed project plans.

You’ll also learn how to identify and manage risks, allocate resources effectively, monitor project progress, and draft a communication plan.

Platform: LinkedIn Learning

What the Course Includes: 

  • Detailed modules on project planning and management
  • Hands-on exercises and real-world scenarios
  • Downloadable templates and project planning tools
  • Certificate upon completion
  • Interactive quizzes and assessments

Instructor: Experts from Google Career Certificates

Duration: 33 hours of videos (self-paced)

Cost: Free

Data Management Software Courses

1. Business Data Management and Communication Specialization

executive assistant training - Business Data Management and Communication Specialization

This insightful course on Coursera is perfect for executive assistants looking to master business data management and communication skills.

The course discusses the principles of data analysis, interpretation, and effective communication of insights. It will also teach you how to handle large datasets, apply analytical techniques, and present findings clearly to stakeholders. 

With this course, you can use data to drive business decisions – something that will help you contribute to your executive’s strategic planning.

Platform: Coursera

What the Course Includes: 

  • In-depth modules
  • Practical exercises and real-world case studies
  • Downloadable resources and analytical tools
  • Certificate upon completion
  • Interactive quizzes and assessments

Instructor: Expert instructors from Coursera

Duration: 2 months at 10 hours/week

Cost: Free

2. Introduction to Career Skills in Data Analytics

executive assistant training - Introduction to Career Skills in Data Analytics

Executive assistants who want to explore data analytics will certainly benefit from this comprehensive course on LinkedIn Learning.

It covers fundamental concepts like data collection, analysis, and visualization, providing practical insights into using data to inform business decisions. You’ll also learn to interpret data accurately, create compelling visualizations, and communicate findings more effectively.

Platform: LinkedIn Learning

What the Course Includes: 

  • In-depth modules on data analytics fundamentals
  • Practical exercises and real-world case studies
  • Downloadable templates and resources
  • Certificate upon completion
  • Interactive quizzes and assessments

Instructor: Robin Hunt, data expert and entrepreneur

Duration: 2 hours and 21 minutes (self-paced)

Cost: Free with a LinkedIn Learning subscription

Interpersonal Skills Courses

1. Developing Interpersonal Skills

executive assistant training - Developing Interpersonal Skills

This course offered by IBM on Coursera is perfect for anyone looking to enhance their interpersonal skills. You’ll dive into various communication styles, learn active listening techniques, and master the art of conflict resolution. The course emphasizes the skill development for positive interactions and effective collaboration. 

Best of all, you’ll learn soft skills essential for aspiring executive assistants like navigating workplace dynamics, building trust, and increasing your influence.

Platform: Coursera

What the Course Includes: 

  • Shareable certification
  • Interactive quizzes
  • Practical templates
  • Case studies
  • Access to additional materials

Instructor: IBM Skills Network Team

Duration: 3 hours (self-paced)

Cost: Free with a Coursera Plus subscription

2. Introduction to Interpersonal Skills

executive assistant training - Introduction to Interpersonal Skills

This enriching course on Alison discusses the fundamentals of strong interpersonal skills, which are important for effective communication and professional success.

You’ll learn about emotional intelligence, how to showcase your skills in job applications, and also master both verbal and non-verbal communication techniques. It’s great for executive assistants who want to know more about the nuances of body language, public speaking, and intercultural awareness.

Platform: Alison

What the Course Includes: 

  • CPD Accreditation
  • Final assessment
  • Interactive modules
  • Certification upon completion
  • Access to course materials

Instructor: Professionals from the National Programme on Technology Enhanced Learning (NPTEL)

Duration: 4-5 hours (self-paced)

Cost: Free

Problem-Solving Courses

1. Effective Problem-Solving and Decision-Making

executive assistant training - Effective Problem-Solving and Decision-Making

Problem-solving is an important component of being an executive assistant because you’re expected to know how to solve issues for your executive.

This dynamic course on problem-solving and decision-making will elevate your skills in this aspect. It covers identifying problems, generating solutions, and implementing effective decisions. It also teaches you how mindset and personal bias influence your problem-solving abilities, and how organizational decisions impact team dynamics and personal development.

Platform: Coursera

What the Course Includes: 

  • In-depth modules
  • Case studies and real-world scenarios
  • Downloadable templates and tools
  • Certificate upon completion
  • Interactive quizzes and assessments

Instructor: Diane Spiegel, a seasoned executive coach with over 30 years in organizational design and leadership development.

Duration: 8 hours (self-paced)

Cost: Free with a Coursera Plus subscription

2. Decision Making, Problem-Solving and Time Management

executive assistant training - Decision Making, Problem-Solving and Time Management

This insightful course on Alison focuses on the critical skills of decision-making, problem-solving, and time management.

Executive assistants handle multiple tasks and make countless decisions daily, which can be overwhelming without the right strategies. This course provides tools and techniques that you’ll find helpful as you handle these responsibilities in a high-demand professional setting.

You’ll also master time management skills, setting realistic goals, and prioritizing tasks, along with concepts like the Wheel of Life and the 1-1-1 technique.

Platform: Alison

What the Course Includes: 

  • CPD accreditation
  • Final assessment
  • Interactive modules
  • Practical decision-making tools
  • Access to course materials

Instructor: Sanja Stojanovic, a positive psychologist and life coach specializing in coping, resilience, stress reduction, and personal development.

Duration: 1.5-3 hours (self-paced)

Cost: Free

Presentation Skills Courses

1. The Complete Presentation and Public Speaking/Speech Course

executive assistant training - The Complete Presentation and Public Speaking/Speech Course

This comprehensive course on Udemy is an essential resource for aspiring executive assistants who want to master presentation and public speaking skills.

It has everything you need to know about presenting, from crafting impactful presentations to delivering them with confidence. It teaches how to create compelling content, design engaging slides, and use effective body language. It even talks about handling Q&A sessions and preparing for high-stakes presentations.

Platform: Udemy

What the Course Includes: 

  • Video modules
  • Guides, templates, and more
  • Downloadable resources
  • Access on mobile and TV
  • Certificate of completion

Instructor: Chris Haroun, award-winning professor, TEDx speaker, and best-selling author.

Duration: 16 hours (self-paced)

Cost: $119.99

2. Effective Business Presentations with PowerPoint

executive assistant training - Effective Business Presentations with PowerPoint

This engaging course on Coursera focuses on presenting data-driven stories using PowerPoint. You’ll learn how to structure presentations that include key insights and supporting data and how to use essential design principles for creating visually effective slides. 

The best part is that at the end of the course, you’ll be asked to do a hands-on project where you’ll transform a set of basic Excel charts into a polished presentation.

Platform: Coursera

What the Course Includes: 

  • Interactive videos and readings
  • Quizzes and discussion prompts
  • Peer review activities
  • Practical design templates
  • Certificate of completion

Instructor: Alex Mannella, former Principal at PwC and specialist in customer value management (CVM), data mining, and database marketing.

Duration: 10 hours (self-paced)

Cost: Free with a Coursera Plus subscription

Event Management Courses

1. Event Management for Beginners

executive assistant training - Event Management for Beginners

This beginner course on Udemy is tailored for those new to event management. It offers a step-by-step guide to planning and executing events successfully. As an executive assistant, you’ll benefit from the practical tips and techniques on how to deliver a memorable event that exceeds attendee expectations but still meets the budget.

Platform: Udemy

What the Course Includes: 

  • Videos and articles
  • Downloadable resources
  • Access on mobile and TV
  • Certificate of completion

Instructor: Lisa Price, an industry veteran with extensive experience managing major events at the Melbourne Cricket Ground (MCG).

Duration: 1.5 hours (self-paced)

Cost: $16.99 ($74.99)

2. Basics of Events Management

executive assistant training - Basics of Events Management

If you want to be an executive assistant in the event management industry, this comprehensive course on Alison is perfect for you.

It starts with an in-depth introduction to the fundamentals of planning and organizing successful events. It also talks about the various types of events, the roles and responsibilities of an event planner, and the detailed planning processes involved. From vendor management to marketing and catering, you’ll learn about the essential aspects of event coordination.

Platform: Alison

What the Course Includes: 

  • Video modules
  • Final exam
  • Certificate of completion
  • CPD accreditation

Instructor: Alpha Academy, specialists in providing comprehensive online training courses for various professional fields.

Duration: 1.5-3 hours (self-placed)

Cost: Free

Relationship Management Courses

1. Customer Relationship Management

executive assistant training - Customer Relationship Management

This beginner course on Coursera equips professionals with the skills needed to excel in customer relationship management (CRM).

Since executive assistants are also tasked with handling customer interactions, knowing the fundamental CRM principles is also important. With this course, you’ll learn how to create customer-focused plans that cater to different needs, understand crucial data like customer insights, and apply CRM principles to boost your relationship with customers.

Platform: Coursera

What the Course Includes: 

  • Instructional videos
  • Comprehensive readings
  • Interactive quizzes
  • Hands-on assignment
  • Certificate of completion

Instructor: Julian Jenkins, an entrepreneurial CEO and business mentor with over 20 years of international experience.

Duration: 9 hours (self-paced)

Cost: Free with a Coursera Plus subscription

2. Relationship Management

executive assistant training - Relationship Management

This more advanced course on Coursera from Rice University is great for executive assistants looking to enhance their relationship management skills and sustain their professional networks.

Although tailored for engineers, the skills taught here are also useful for EAs. You’ll learn to coach and mentor others, manage conflicts, and build power and influence in the workplace. Aside from that, you’ll also learn the key aspects of effective communication, supportive interactions, and conflict resolution.

Platform: Coursera

What the Course Includes: 

  • Instructional videos with visual guides
  • In-depth reading material
  • Interactive quizzes and peer reviews
  • Discussion prompts for peer interaction
  • Certificate of completion

Instructor: David Van Kleeck, professor at Rice University, with over 34 years in R&D at Shell and 32 years of military service.

Duration: 23 hours (self-paced)

Cost: Free with a Coursera Plus subscription

Conflict Resolution Training Courses

1. Conflict Management with Emotional Intelligence

executive assistant training - Conflict Management with Emotional Intelligence

This dynamic course on Udemy is a fantastic resource for EAs who want to master conflict management and improve their emotional intelligence. The course acknowledges that conflict is a natural part of life, so it wants learners to recognize the inevitability of conflict and use it as an opportunity for growth and understanding. 

You’ll explore different modes of conflict resolution, assess your conflict management style, and develop strategies to effectively deal with disputes in the workplace. Additionally, you’ll learn how to balance emotional and rational responses in the face of conflict.

Platform: Udemy

What the Course Includes: 

  • Video modules
  • Comprehensive articles
  • Downloadable resources
  • Certificate of completion

Instructor: Robin Hills, a business psychologist and emotional intelligence trainer with over 40 years of experience.

Duration: 4 hours (self-paced)

Cost: $12.99

2. Conflict Management Specialization

executive assistant training - Conflict Management Specialization

If you’re looking for something more detailed, you should consider this specialization course on Coursera. It contains 4 in-depth courses that will help you gain the skills needed to turn conflict into collaboration.

Starting with the basics, you’ll explore different types of conflict and their positive aspects. You’ll then learn about advanced conflict resolution techniques, like active listening, strategic communication, and management tactics. It also covers intercultural communication – how to handle conflicts in a global context. 

After that, you’ll apply your learning to a real-world scenario, creating a conflict management portfolio that will be useful in your EA career.

Platform: Coursera

What the Course Includes: 

  • Comprehensive videos
  • In-depth readings
  • Interactive quizzes
  • Hands-on assignment
  • Certificate of completion

Instructor: Najla DeBow and Amit Kothari from the University of California, Irvine.

Duration: 1 month at 10 hours/week

Cost: Free with a Coursera Plus Subscription

Executive Assistant Training Certification

Here are 5 certifications you should get to develop the critical skills an executive assistant needs.

I. Microsoft Office Specialist (MOS)

  • Who It Is For: Beginner EAs keen to show their Microsoft Office proficiency.
  • What It Certifies: Proficiency in Microsoft Office tools like Word, Excel, PowerPoint, and Outlook.
  • How to Prepare: Start with Microsoft’s official training resources. Use online courses from learning platforms that offer targeted tutorials and practice exercises. Practice using the Certiport mock exams to familiarize yourself with the format and question types. Join study groups or forums for additional support and tips.

II. Certified Administrative Professional (CAP)

  • Who It Is For: EAs looking to demonstrate their capability across key administrative functions.
  • What It Certifies: Expertise in organizational management, technology, and communication.
  • How to Prepare: Start by reviewing the CAP exam content outline that IAAP provides and understand the areas of focus. Use IAAP’s official study guides and resources to cover each topic thoroughly. Engage in study groups or online communities where you can discuss concepts and share study tips with peers. Participate in workshops or webinars offered by IAAP.

III. Accredited Legal Professional (ALP)

  • Who It Is For: EAs targeting roles in legal settings.
  • What It Certifies: Knowledge of legal terminology and fundamental legal administrative tasks.
  • How to Prepare: Use study materials from NALS, as these contain legal terminology and office practices. Enroll in online courses focused on legal administration. Engage in practical exercises that simulate real-world legal tasks to build hands-on experience. Join legal forums or study groups to discuss complex topics and get advice from experienced legal professionals.

IV. Certified Medical Administrative Assistant (CMAA)

  • Who It Is For: EAs entering the healthcare administration sector.
  • What It Certifies: Competence in managing essential medical office functions.
  • How to Prepare: Enroll in courses offered by the National Healthcareer Association (NHA). Gain practical experience by volunteering or interning in healthcare settings. Use study guides and practice tests NHA provides to prepare for the certification exam.

V. Project Management Professional (PMP)

  • Who It Is For: Experienced EAs looking to formalize their skills in project management.
  • What It Certifies: In-depth knowledge of and experience in project management.
  • How to Prepare: Complete the required 35 hours of project management education through PMI-approved courses. Study the PMBOK® Guide thoroughly, as it is the primary reference for the PMP exam. Participate in study groups or online forums to discuss complex concepts and share study strategies.

Conclusion

Each certification you earn and each course you complete are more than just additional credentials. Your commitment towards executive assistant training shows your dedication to continuous professional development and excellence – something that top executives appreciate and look for when hiring an executive assistant.

In fact, many CEOs rely on headhunting agencies like Genius to find highly-trained and qualified assistants who can seamlessly integrate into their busy schedules. We can connect you with the perfect leadership team that values your dedication to professional development. Get in touch with us now to learn more.

FAQs

What degree is best for an executive assistant?

The best degree for an executive assistant is typically in business administration, communications, or a related field that enhances organizational and communication skills.

Is executive assistant a good position?

Yes, an executive assistant is a good position. It offers dynamic responsibilities, professional growth opportunities, and the chance to work closely with top executives.

What is the most difficult part of being an executive assistant?

The most difficult part of being an executive assistant is managing multiple high-priority tasks simultaneously while maintaining attention to detail and meeting tight deadlines.

What is the greatest role of an executive assistant?

The greatest role of an executive assistant is to support executives by efficiently managing their schedules, communications, and administrative tasks, enabling them to focus on strategic decision-making.

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IG Rosales
Genius' Head of Content, shaping HR narratives for 10+ years. Her secret weapons? A keen eye for talent (hired through Genius, of course) and a relentless quest for the perfect coffee.

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